Refund Policy

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within [30] days of the purchase date.
  • The item must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging with all tags and labels attached.
  • A receipt or proof of purchase must be provided.

2. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Reach out to our customer service team at jordaaryou@gmail.com or +91 9826209555 to obtain a Return Merchandise Authorization (RMA) number.
  2. Return the Item: Pack the item securely in its original packaging, including the receipt or proof of purchase, and clearly write the RMA number on the package. Ship the item to the following address: C 203 Treasure Fantasy CAT Road Indore 452013.
  3. Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.

3. Refunds

  • Processing Time: Refunds will be processed within [7-10] business days after the returned item has been received and inspected.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear on your statement depends on your payment provider.

4. Shipping Costs

  • Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, defective product). In such cases, we will cover the return shipping costs.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made items

6. Contact Information

For any questions regarding refunds or the return process, please contact us at: